Frequently Asked Questions

All residential and commercial locations in the City of Covina with an active alarm system are required by Ordinance to have an alarm permit.

Please complete the online registration form 

You may also contact the Covina PD Alarm Program:

Monday - Friday 9am - 5pm PST

(888) 865-9770

The alarm ordinance is posted online on this website - Covina Municipal Code Chapter 8.20

Commercial / Residential Permit Registration Fee: $25 

Commercial / Residential Annual Permit renewal Fee: $25

Residential Seniors 65+ & Disabled - Permit Registration & Renewal: $12.00

False Alarms Fee Schedule (false alarms counted during the course of a permit year)

Burglary for Residential/Commercial Locations:

*Permitted False Alarm 1 will be waived in the user attends Online Alarm School with 35 days of the invoice date.

Robbery/Panic for Residential/Commercial Locations: $100 each

Late Fee: $25

A One time late fee will be assessed if the False Alarm charges are not paid within 35 days from the invoice date.

Over 98 percent of the alarm signals generated in the United States end up being false. Responding to false alarms takes officers away from responding to actual emergency situations. In an effort to make alarm users aware of this problem and mitigate the incidence of false alarms, the City of Covina enacted a False Alarm Ordinance (Municipal Code 8.20). The Ordinance requires that all owners of an active alarm system (both residential and business) obtain and maintain an annual permit and pay fines to the City for excessive false alarm activity.

A false alarm is defined in the ordinance as the activation of an alarm system when, upon observation by law enforcement, there is no evidence of unauthorized entry, robbery, or other such crime attempted in or on the premises. 

No, you will never be assessed a fee for a legitimate alarm/panic signal.

APPEALING A FALSE ALARM RESPONSE CHARGE

*There is a non-refundable fee of $25 for all false alarm appeals. Payment must be made to initiated the appeal process.

*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)

*Submit via email using the Contact Us page.

*Be sure to include Permit License #, alarm location address, and incident date(s) in question.

*Submit within thirty (30) calendar days of the notice imposing the charge. 

Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user.  Covina Alarm Program Website

Covina PD - Alarm Program
Dept LA 25484
Pasadena, CA 91185-5484

If the premises at which an Alarm System is maintained transfers possession, the person taking possession of the property shall file a registration form for an Alarm Permit within thirty (30) days of taking possession of the property.  

Alarm Permits are not transferable and are distinctly held by an identified Alarm User.